Frequently Asked Questions (FAQ) 2018-05-27T14:47:55+00:00

FREQUENTLY ASKED QUESTIONS (FAQS)

If you have any additional questions please email matt@newenglandecoadventures.com

You will be emailed a receipt immediately after you book. The receipt will contain all the necessary information that you will need. Please remember to arrive at the KBC Shipyard Store 15 minutes prior to your scheduled departure time.

You should. With only 14 tickets per trip, tours often sell out (but are never crowded). Book as far in advance as you can to guarantee your desired day and time. However, you may get lucky and be able to purchase a ticket at the time of the tour.

Yes! We do offer multiple private charters. To inquire further, please email or call us to reserve your excursion. Please keep in mind that availability is limited and we do recommend booking as far in advance as possible to lock in your desired date and time.

Absolutely! We will make an effort to bring together enough passengers to run a trip for you. If we don’t know you’re out there, we can’t contact you to let you know when the minimum is met.

Yes! Gift certificates are great for any occasion. To purchase a gift certificate, click the “Gift Certificates” tab at the top of our booking website. You may access this sight by clicking the Book Now button on the top right of our website.

Not necessarily. It’s worth checking our calendar for the days you’re thinking about.

Most likely. It’s worth asking! We are typically able to accommodate almost all parties.

New England EcoAdventures reserves the right to cancel a tour due to unsafe sea or weather conditions, minimum passenger requirement not met or maintenance needs which does not allow the boat to operate properly. In such a case, New England EcoAdventures will try to reschedule the tour if possible. If it isn’t possible passengers will receive a full refund.

All Cancellations must be made at least 48 hours prior to the scheduled departure date. If canceled less than 48 hours or if a no show occurs the customer will be responsible for the full amount of the excursion.

As we have minimum space on our boats when a customer reserves a specific date and time that booking is held exclusively for that customer and no longer available to other customers which is why we need a minimum of at least 48 hours to potentially fill the canceled seats prior to the trip.

The tour runs in light rain and other moderate weather conditions, but New England EcoAdventures may cancel the activity up to the start time in the event of severe or unsafe weather conditions. If we cancel the event, ticket holders will be allowed to reschedule tickets (subject to availability), convert their tickets to Gift Certificates for use in the future, or receive a full refund. We make every decision with the customer in mind so we try and give the customer plenty of notice when canceling a trip.

We offer complimentary spring water and there is beer available to purchase from Kennebunkport Brewing Company before your adventure. You’ll get a free koozie with every beer purchase. Food is not included with your trip but we have a cooler on board that can accommodate light snacks. There are restaurants nearby. We do not recommend bringing full carry-out meals or picnics on board.

We encourage passengers to bring their own reusable water bottles but we do offer complimentary water from Just Water.  Just Water provides a paper based bottle that is eco-concise. We’re proud to be partnered with Just Water.  As ocean stewards we support alternatives to “disposable” plastics because we’ve seen the destructive effects it has on the sea life we love.

Unless it’s a private charter the minimum age is 8 with an adult. We do not recommend these tours for passengers with severe back injuries or those with medical conditions that might be adversely affected by boating operations. Children 12 and under must wear life jackets assigned by the Captain at all times and follow Captain’s instructions.

SMALL — only 14 passengers, no crowds.         FAST — more time with the wildlife & scenery.               OPEN — enjoy fresh air, bird sounds, and no diesel fumes.                                                                               PERSONAL — each trip is tailored to those on board.   STABLE — much less likelihood of seasickness.     QUIET — our engines are much quieter than most.

The other tours are a fine option but if you want something more in-depth, more personalized and more engaging, our adventure tour offers all of that and more. New England EcoAdventures is a very personalized experience with only 14 passengers per tour delving into the history and culture of Southern Maine. You will experience fascinating areas of Maine most visitors don’t even know are there.

Ecotourism is a form of tourism involving visiting fragile, pristine, and relatively undisturbed natural areas, intended as a low-impact and often small scale alternative to standard commercial mass tourism.

Our boats greatly reduce the chance of sea sickness as our low profile does not rock aggressively compared to the traditional tour boats. There will be constant motion depending on the sea conditions. Be sure to eat at least a light meal. Consider taking precautions if you know you are sensitive.

  • Book a morning trip rather than afternoon, for smoother seas.
  • Take over-the-counter medication (Non-drowsy Dramamine) an hour before the trip
  • Choose the rear seats, as the front goes up and down more.
  • Tell your captain that you’re sensitive at the start of the trip, and give updates if you start to feel queasy. Usually he or she can adjust the motion of the boat to help you feel better.

Our captain may give you a taste of the boats maneuverability and speed at their discretion, but our primary focus is the experience of closeness to nature. We always operate within safe parameters for the sea’s changing conditions and with utmost respect for the marine life.

We follow the federal whale watching guidelines that apply to all boats, including kayaks: stopping the boat at least 300 ft (91 m) away from the whales, not pursuing or blocking them, and driving slowly when we are near them. We allow the whales or porpoise to approach us if they choose.

RIB boats are some of the safest and driest boats made. With that said there is a possibility of getting wet when it’s windy and choppy. We provide ponchos that fit over your warm layers and provide wind and water protection. The captain will endeavor to keep you as dry as possible, but in some conditions spray is inevitable.

We recommend you show up to the boat with extra layers of clothing, you can always peel some off. Depending on the day the ocean can 15 or more degrees cooler than on land and temperatures may change throughout your excursion.

We also recommend sunglasses and sunscreen (even on overcast days).

Fine leather that could be damaged by salt, high-heeled shoes or loose sandals, skirts, full meals, crumbly or messy snacks; fragile glassware.

You’re more than welcome to call us but for the fastest response you should email us at matt@newenglandecoadventures.com or text us at 207-502-8040. We usually respond to emails within an hour and texts immediately.

We are located in the KBC Shipyard Store blow Federal Jack’s Brew Pub at 8 Western Ave.

We are happy to offer all of our customers FREE parking for the duration (3hr validation) of their trip. You MUST be able to print off your parking pass and leave a copy on your dashboard during your trip. If you are planning on staying in the area all day we also offer discounted day parking. Discounted day parking is only available as an “add-on” when checking out at newenglandecoadventures.com. Our parking is located at:

169 Port Rd (Route 35) – It’s easy in and easy out, you don’t have to fight the traffic and it’s only a 7 minute walk to the boat.

We ask that everyone show up for their tour 15 minutes prior to departure times. We will meet at 8 Western Ave. (KBC Shipyard Store) and walk to the boat together.

We are permitted for up to 14 passengers, New England EcoAdventures is never crowded.

We do only offer a Sunset Whale Watch but we highly recommend First Chance Whale Watch if you’re looking for a daytime Whale Watch.

Humpback Whales, Fin Whales, Minke Whales, Northern Right Whale, Atlantic White-Sided Dolphin and the Harbor Porpoise. We are also lucky enough to occasionally see  Sei Whales, Blue Whales, Sperm Whales and the Long Finned Pilot Whale. These whales pass right by us offshore!

We do not offer a Lobster Cruise but we have friends that do. We highly recommend Rugosa Lobster Tours and First Chance Whale Watch.

Standard tipping for boat charters is 10-20% of the price of the tour. Tipping is optional but greatly appreciated! Our captains are very knowledgeable and passionate about what they do, and a generous tip is the best way to say ‘Thank you!”

We encourage you to bring a camera or video equipment on board to capture some of the wildlife and beautiful scenery you will see on your excursion. The RIB is a very dry boat, but there are occasional wind and sea conditions that can cause water to spray which is why we recommend having the ability to cover your equipment while underway.

A zoom lens is best, such as 70-200, 70-300, or 100-400. Next best would be a fixed 200 or 300. A 1.4x telextender will add flexibility if you own one and if your camera body will auto-focus with it attached. It’s great to have a wide-angle too when the action is close to the boat.