FREQUENTLY ASKED QUESTIONS

BOOKING


  • Chevron down What do we do after we book?
  • You will be emailed a receipt immediately after you book. The receipt will contain all the information that you will need. Please remember to arrive at the KBC Shipyard Store 15 minutes prior to your scheduled departure time.

  • Chevron down Do I have to purchase tickets in advance?
  • Yes, tickets must be purchased in advance. With only 14 tickets per trip, tours often sell out (but are never crowded). Book as far in advance as you can to guarantee your desired day and time.

  • Chevron down Can I book a private tour?
  • Yes! We do offer multiple private charters. To inquire further, please email or call us to reserve your excursion. Please keep in mind that availability is limited, and we do recommend booking as far in advance as possible to lock in your desired date and time.

  • Chevron down Is it worth getting on the waiting list?
  • Absolutely! We will make an effort to bring together enough passengers to run a trip for you. If we don’t know you’re out there, we can’t contact you to let you know when the minimum is met.

  • Chevron down Can I buy a gift certificate?
  • Yes! Gift certificates are great for any occasion. To purchase a gift certificate, click here or scroll to the “Gift Cards” button at the bottom of this page.

  • Chevron down Do you get fully booked on holidays and weekends?
  • Not necessarily. It’s worth checking our calendar for the days you’re thinking about.

  • Chevron down There is no trip offered the day or time I want to go. Are you able to add a trip?
  • Most likely. It’s worth asking! We are typically able to accommodate almost all parties.

CANCELLATIONS


  • Chevron down What's your cancellation policy?
  • New England Eco Adventures reserves the right to cancel a tour due to unsafe sea or weather conditions, minimum passenger requirement not met, or maintenance needs which do not allow the boat to operate properly. In such a case, New England Eco Adventures will try to reschedule the tour if possible. If it isn’t possible, passengers will receive a full refund.

    All cancellations must be made at least 48 hours prior to the scheduled departure date. If canceled less than 48 hours or if a no show occurs, the customer will be responsible for the full amount of the excursion.

    As we have minimum space on our boats, when a customer reserves a specific date and time, that booking is held exclusively for that customer and no longer available to other customers, which is why we need a minimum of at least 48 hours to potentially fill the canceled seats prior to the trip.

  • Chevron down What if it rains?
  • The tour runs in light rain and other moderate weather conditions, but New England Eco Adventures may cancel the activity up to the start time in the event of severe or unsafe weather conditions. If we cancel the event, ticket holders will be allowed to reschedule tickets (subject to availability), convert their tickets to gift certificates for use in the future, or receive a full refund. We make every decision with the customer in mind, so we try and give the customer plenty of notice when canceling a trip.

  • Chevron down What time do I need to show up?
  • We ask that everyone show up for their tour 15 minutes prior to departure times. We will meet at 8 Western Ave. (KBC Shipyard Store) and walk to the boat together.

THE TOUR


  • Chevron down Are food and drinks served?
  • We offer complimentary spring water, and there is beer available to purchase from Kennebunkport Brewing Company before your adventure. Food is not included with your trip, but we have a cooler on board that can accommodate light snacks. There are restaurants nearby. We do not recommend bringing full carry-out meals or picnics on board.

  • Chevron down Do you have bottled water for sale?
  • We encourage passengers to bring their own reusable water bottles, but we do offer complimentary water.

  • Chevron down Is the tour safe and comfortable for children and/or passengers with injuries?
  • Unless it’s a private charter, the minimum age is 6 years old with an adult. We do not recommend these tours for passengers with severe back injuries or those with medical conditions that might be adversely affected by boating operations. We recommend that children 12 and under wear life jackets assigned by the captain at all times and follow the captain’s instructions.

  • Chevron down How is a RIB boat different from other tour boats in Maine?
  • SMALL — only 14 passengers, no crowds
    FAST — more time with the wildlife & scenery
    OPEN — enjoy fresh air, bird sounds, and no diesel fumes
    PERSONAL — each trip is tailored to those on board
    STABLE — much less likelihood of seasickness
    QUIET — our engines are much quieter than most

  • Chevron down How is this tour different from the other, less pricey options in Maine?
  • The other tours are a fine option, but if you want something more in-depth, more personalized, and more engaging, our adventure tour offers all of that and more. New England Eco Adventures is a very personalized experience with only 14 passengers per tour, delving into the history and culture of Southern Maine. You will experience fascinating areas of Maine most visitors don’t even know are there.

  • Chevron down What is ecotourism?
  • Ecotourism is a form of tourism involving visiting fragile, pristine, and relatively undisturbed natural areas, intended as a low-impact and often small-scale alternative to standard commercial mass tourism.

  • Chevron down Will I get seasick on a RIB boat?
  • Our boats greatly reduce the chance of seasickness as our low profile does not rock aggressively compared to the traditional tour boats. There will be constant motion depending on the sea conditions. Be sure to eat at least a light meal. Consider taking precautions if you know you are sensitive.

  • Chevron down What precautions should I take if I'm prone to seasickness?
    • Book a trip in the morning rather than the afternoon for smoother seas.
    • Take over-the-counter medication (non-drowsy Dramamine) an hour before the trip.
    • Choose the rear seats, as the front goes up and down more.
    • Tell your captain that you’re sensitive at the start of the trip, and give updates if you start to feel queasy. Usually, he or she can adjust the motion of the boat to help you feel better.
  • Chevron down How fast do you go?
  • Our captain may give you a taste of the boat’s maneuverability and speed at their discretion, but our primary focus is the experience of closeness to nature. We always operate within safe parameters for the sea’s changing conditions and with the utmost respect for marine life.

  • Chevron down How close do we get?
  • We follow the federal whale watching guidelines that apply to all boats, including kayaks: stopping the boat at least 300 feet (91 meters) away from the whales, not pursuing or blocking them, and driving slowly when we are near them. We allow whales or porpoises to approach us if they choose.

  • Chevron down Will I get wet?
  • RIB boats are some of the safest and driest boats made. With that said, there is a possibility of getting wet when it’s windy and choppy. We provide ponchos that fit over your warm layers and provide wind and water protection. The captain will endeavor to keep you as dry as possible, but in some conditions, spray is inevitable.

  • Chevron down What should I wear or bring?
  • We recommend you show up to the boat with extra layers of clothing; you can always peel some off. Depending on the day, the ocean can 15 or more degrees cooler than on land, and temperatures may change throughout your excursion.

    We also recommend sunglasses and sunscreen (even on overcast days).

  • Chevron down What should I not bring?
  • Fine leather that could be damaged by salt, high-heeled shoes or loose sandals, skirts, full meals, crumbly or messy snacks, fragile glassware.

  • Chevron down Where does the tour go?
  • Chevron down How many people will be on board?
  • We are permitted for up to 14 passengers. New England Eco Adventures is never crowded.

  • Chevron down Do you only offer an evening whale watch?
  • No, due to demand, we’ve started offering an whale watch that operates during the day. Please check the calendar for availability. If we don’t offer a whale watch the day you’d like to go, First Chance Whale Watch is right next door.

  • Chevron down What type of whales will I see?
  • We see humpback whales, fin whales, minke whales, northern right whale, Atlantic white-sided dolphin, and the harbor porpoise. We are also lucky enough to occasionally see sei whales, blue whales, sperm whales and the long-finned pilot whale. These whales pass right by us offshore!

  • Chevron down Do you offer a lobster cruise?
  • We do not offer a lobster cruise, but we have friends who do. We highly recommend Rugosa Lobster Tours and First Chance Whale Watch.

LOCATION, PARKING, AND CONTACT


  • Chevron down How should I contact you?
  • You’re more than welcome to call us, but for the fastest response, you should email us at [email protected] or text us at 207-502-8040. We usually respond to emails within an hour and texts immediately.

  • Chevron down Where are you located?
  • We are located in the KBC Shipyard Store below Federal Jack’s Brew Pub at 8 Western Ave.

  • Chevron down Is there parking nearby?
  • We are happy to offer all of our customers FREE parking for the duration of their trip (three-hour validation). Parking permits are located outside Atlantic Pizza (the same location where you park) and must be hung on your rearview mirror.  Our parking is located at:
    169 Port Rd (Route 35) – It’s easy in and easy out, you don’t have to fight the traffic, and it’s only a seven-minute walk to the boat.

OTHER QUESTIONS


  • Chevron down Is it appropriate to tip my captain?
  • Standard tipping for boat charters is 10-20% of the price of the tour. Tipping is optional but greatly appreciated! Our captains are very knowledgeable and passionate about what they do, and a generous tip is the best way to say ‘Thank you!”

  • Chevron down Can I bring my DSLR camera?
  • We encourage you to bring a camera or video equipment on board to capture some of the wildlife and beautiful scenery you will see on your excursion. The RIB is a very dry boat, but there are occasional wind and sea conditions that can cause water to spray, which is why we recommend having the ability to cover your equipment while underway.

  • Chevron down What length lens do you recommend?
  • A zoom lens is best, such as 70-200, 70-300, or 100-400. Next best would be a fixed 200 or 300. A 1.4x telextender will add flexibility if you own one and if your camera body will auto-focus with it attached. It’s great to have a wide-angle too when the action is close to the boat.